Terms & Conditions

Making A Purchase

Goods must be returned with original packaging & labels in perfect unused condition. You will be required to return the goods to us upon cancellation; the cost of this will be at your own expense. Under the regulations you have an obligation to take reasonable care of goods you wish to return. We reserve the right to charge you costs for recovery of cancelled goods should you fail to return the goods. We will only charge the direct costs associated should we need to enforce this action - you can request a copy of receipts for costs incurred in the recovery of cancelled goods should you fail to comply with the terms herein.

RETURN OF GOODS - For the return of goods other than those reported as damaged on delivery or goods sent incorrectly the cost of returning the goods would be at your own expense. Shipping costs in the delivery of goods will not be refunded.

Delivery Schedule
We aim to deliver your order right away. We will normally send your order to you during the course of the next business day although we will notify you of any delay from third parties. We do not charge until the Items are ready for shipping to you . International orders are generally received in under 12 days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 20% VAT is included in our prices.

We accept credit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to GB Sterling or your own currency.

We accept Visa, Access, MasterCard, Delta, Switch and Solo. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, or the internet.

We guarantee your satisfaction. All products we supply come with a manufacturer guarantee which does not affect your statutory rights.

Privacy Policy and Data Processing Policy

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes. This will include name, address, telephone number and email address.

Customers can choose to sign up for future newsletters but can also op out at any time by contacting us by phone or email.

All information is stored within our secure server and only accessable by authorised Hill View Awnings staff. Personal data will include name, address, telephone numbers and email address. All information is obtained only from the customer by phone, email, or by registering an account and/or placing an online order through our website. Information is kept for a maximum of 6 years.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at sales@hillviewawnings.co.uk. 

All personal data is stored in a manner compliant with the General Data Protection Regulation (GDPR) and with the Data Protection Act 1998.

If you have any questions regarding our privacy policy then please do not hesitate to get in touch.